Commercial doors in The Annex take a beating: hundreds of openings a day, deliveries, weather, the odd kick. We fit lever sets, closers, push bars and deadlatches built for that traffic, adjust them so the door shuts and latches on its own, and come back to service them before they fail.
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Commercial doors in The Annex take a beating: hundreds of openings a day, deliveries, weather, the odd kick. We fit lever sets, closers, push bars and deadlatches built for that traffic, adjust them so the door shuts and latches on its own, and come back to service them before they fail.
For businesses in The Annex we keep records. Which cylinders were pinned to which key, how many keys were cut, which doors carry a master, when the closers were last adjusted. That paperwork lands in your inbox after the visit so the next staff change or the next audit is a matter of reading a page rather than calling around.
Offices and clinics in The Annex often need access managed for a changing group of people. We set up master-key systems, install keypads or card readers where they make sense, and keep mechanical locks working alongside the electronics. The aim is a system the office manager can run without calling us, backed by hardware that closes and locks properly every time.
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The Annex
The services below cover most of what a door in The Annex can throw at you. Some are urgent, like a lockout or a snapped key. Others are planned, like upgrading to a high-security cylinder or setting up a master key system for a small building. Each one is explained in plain terms so you know what to expect.
Broken Key ExtractionOvernight the deadbolt froze, and this morning the key would only turn partway.
Break-In Damage Lock RepairThe back door looks closed until you touch it.
Seized & Jammed Lock OpeningIt is the coldest morning of the winter and the key goes halfway into the side door and stops.
Vintage Mortise Lock ServiceThe brass knob on the front door of your century home turns, but nothing happens on the other side.
Gate & Building Entry LocksThe padlock on the side gate has gone stiff every winter for three years running, and this year the key simply will not turn past the first few pins.
High Security LocksAfter the attempted break-in the police officer pointed at your door and said the strike plate was held by two short screws.
Panic & Exit HardwareThe daycare wants the yard gate and the classroom door alarmed so a staff member hears the moment it opens, without turning either into something a child could be shut behind.
Car Lockout ServiceYou dropped the duffel bag in the trunk, closed the lid with your elbow, and heard the keys land inside a heartbeat too late.
Motorcycle & Scooter KeysThe bike came home from its previous owner with a single worn key that starts the engine but does nothing for the seat latch or the fuel cap, both of which answer to keys nobody handed over.
Lock RekeyingThe whole key ring went missing somewhere between the grocery store and the bus.
Deadbolt InstallationYou bought a keypad deadbolt online and pulled the old one off, only to find the hole in the door is a different size and the bolt latch sits at a backset the new kit does not list.
Lock Replacement & UpgradeSomeone tried the back door while you were away.
Vintage Mortise Lock ServiceThe brass knob on the front door of your century home turns, but nothing happens on the other side.
Smart Lock InstallationHalf the evenings someone asks whether the back door got locked, and nobody is sure.
Gate & Building Entry LocksThe padlock on the side gate has gone stiff every winter for three years running, and this year the key simply will not turn past the first few pins.
Mailbox Lock ReplacementThe little brass key for your curbside mailbox was on the same ring as the one you lost at the gym last week.Toronto, Ontario
2021 Census
About 58% of homes in Toronto were built in 1980 or earlier, according to the 2021 Census.
Older doors are usually thicker and made of solid wood, which is good news. They take a deadbolt well, hold longer strike screws, and reward reinforcement. The locksmith measures the thickness and backset so new hardware fits without fresh holes.
Single-detached houses make up about 23% of homes in Toronto (2021 Census).
Suite doors in buildings often have a viewer, a chain and a deadbolt fitted at different times. A locksmith can tidy that into one sound arrangement, with a properly set deadbolt and a strike that holds, without altering the door's face.
High security
Safes are high security for the things inside a room rather than the room itself. We install, bolt down, open and reset them for homes and businesses, and advise on where a safe helps and where a better door helps more.
After the attempted break-in the police officer pointed at your door and said the strike plate was held by two short screws.
Someone tried the back door while you were away.
You bought a keypad deadbolt online and pulled the old one off, only to find the hole in the door is a different size and the bolt latch sits at a backset the new kit does not list.
The back door looks closed until you touch it.
High security
The new manager took over the shop last month and only now needs the back-office safe open, but the combination the previous owner was supposed to leave in writing never turned up anywhere in the handover file.
The keypad on the office safe blinks a low-battery warning every morning now, and whoever notices it first quietly hopes someone else deals with it before the batteries finally give out mid-week.
Sensible optionBroken Key Extraction
WhyBroken key extraction is the removal of a snapped key piece from a lock so it can go back to work.
Sensible optionBreak-In Damage Lock Repair
WhyA failed break-in is still a repair.
Sensible optionSeized & Jammed Lock Opening
WhyOn storefronts, offices and older houses the hardware is often a mortise lock with a lever, and the jam is frequently inside the case, not the cylinder.
Sensible optionVintage Mortise Lock Service
WhyInterior doors are as much a part of this work as the entry.
Sensible optionGate & Building Entry Locks
WhyWhen several households share one street gate or one building entry, a lock change on its own solves little if half the keys in circulation still work afterward.
Sensible optionHigh Security Locks
WhyThe service begins with a conversation about what the door protects and what worries you, then a close look at the door as a whole: the cylinder, the bolt, the strike, the frame, the hinges and any glass nearby.
Sensible optionPanic & Exit Hardware
WhyA code trigger usually starts the conversation: an occupant load over a threshold, a fire inspector's note, or a new use for a room that used to hold far fewer people.
Sensible optionCar Lockout Service
WhyThe visit follows a steady order.
Sensible optionMotorcycle & Scooter Keys
WhyWhat is actually possible depends on whether a working key still exists somewhere.
Describe the property, the hardware and what has changed, and the visit starts from what you have seen.
01
Has it been forced, does it drag, who has had keys? Those answers tell us whether the frame, the cylinder or the key list needs attention first.
02
A box strike and three-inch screws into the studs, long hinge screws, and filled holes where the wood has split, before any cylinder is changed.
03
Doors open, doors closed, both sides, then a push on the locked door to feel for play. We finish by writing down what was fitted.
The padlock on the shed has been stiff all summer. Today the key twisted, cracked at the tip, and left the end buried deep in the keyway. The rest came out in your hand, and the padlock is still closed.
Broken Key ExtractionPolice have come and gone, the occurrence number is on a sticky note, and you are standing in a cold hallway looking at a splintered frame, wondering how the house gets locked before everyone tries to sleep.
Break-In Damage Lock RepairThe old mortise lock on the front door of the house turns the key halfway and stops with a dull clunk. It has been getting harder for months, and the brass key is starting to show a bend.
Seized & Jammed Lock OpeningYou bought a house with its original hardware and a bag of loose keys. Some open interior doors, some fit nothing, and the front door lock has a keyhole shaped for a key you do not have. You would like the original lock kept and made to work.
Vintage Mortise Lock ServiceThe gate to the side yard used to close with a satisfying click. After a winter of frost heaving the fence post, the latch now sits a full inch below where the strike is waiting for it, and the gate swings free no matter how hard it is pulled shut.
Gate & Building Entry LocksYou have lost count of how many people have had a key to your house over the years: cleaners, a contractor, a former partner, the previous owner's family. The lock still works, but you no longer know who else it works for.
High Security LocksSomeone at the front counter always has to unlock the side door by hand before the lunch rush, because the round doorknob out there was never meant to be an exit for a room this size.
Panic & Exit HardwareYou stepped out at the pump to pay inside, the passenger locked their door out of habit, and the driver's door caught behind you. The engine is off, the keys are in the ignition, and the line of cars behind you is growing.
Car Lockout ServiceAfter a winter under a cover, the steering lock will not budge. The key seats fully in the barrel, but turning it meets a wall of resistance that no amount of wiggling moves past.
Motorcycle & Scooter KeysIf a good length shows and the plug is at its normal rest position, a firm straight pull sometimes works. The risk is pushing instead of pulling, or twisting, which drives the piece deeper and can bend a pin. If it does not come on the first gentle try, stop there and leave it for extractor tools, which grip the cuts without loading the cylinder.
Insurers ask policyholders to document the loss, keep damaged property and hold on to receipts, and a securing visit is expected rather than discouraged, because an open door invites more loss. Photograph everything as found, keep the broken hardware in a bag, keep the invoice, and call your insurer as soon as the house is safe. The adjuster can see the old parts and the photos; the door itself need not stay open.
Use another exit for now and call. From the inside the fault is usually a bolt pinned by the frame or a bent spindle, both of which the locksmith frees without damage. A main exit door should open from inside without a key or special knowledge, so the repair leaves the door doing exactly that, and if the hardware on it was the wrong type for an exit, a thumb-turn deadbolt is suggested.
Yes, and it is a normal part of any lock or key work. Photo identification together with something that ties you to the address is enough. If you rent, the locksmith will ask who should receive the keys, because landlords and tenants in this province are expected to agree on lock changes and share keys. This check takes a moment and it protects every household the locksmith is asked to work for.
You can certainly call about a problem you are experiencing, such as a side gate that will not latch or a buzzer that stopped working, and the locksmith will look into it. Where the fix touches the shared entry everyone in the building relies on, rather than something specific to your own unit, the work is usually coordinated with whoever manages the property, since a rekey or replacement there affects every current resident, not just the person who noticed the problem first.
A photo of each door's lock from inside and outside, the type of door, whether there is glass nearby and roughly how many keys are in circulation. For a business, a sketch of the doors and who needs to reach each area saves a great deal of time. Mention any door that sticks, has been forced or has a closer or push bar on it. With that, the locksmith arrives with the right formats and a plan to discuss.
An exterior device faces weather an interior one does not: temperature swings, moisture and road salt tracked up to the door in winter. The device, strike and trim chosen for an exterior opening account for that exposure, and more frequent cleaning and light lubrication keeps an exterior crossbar releasing smoothly through a whole winter season.
The make, model and year of the vehicle, the colour and plate if you can see it, exactly where the car is parked and how to reach it, and where the keys are: on the seat, in the trunk, lost, snapped, or in a fob that has gone quiet. Say whether anyone or any animal is inside, whether the car is a rental or a company vehicle, and whether your identification is on you or in the glovebox.
The make, model and year if known, the VIN if it is accessible, which locks are involved, and whether the engine cranks but does not start, which can point toward an immobiliser issue among other ordinary starting-system causes. Mentioning whether any key at all still exists, even a broken or poorly cutting one, changes what equipment comes along, since working from a key is a different job than decoding a lock with nothing to reference.
For businesses in The Annex we keep records. Which cylinders were pinned to which key, how many keys were cut, which doors carry a master, when the closers were last adjusted. That paperwork lands in your inbox after the visit so the next staff change or the next audit is a matter of reading a page rather than calling around.